Since 1993, Cooperative Systems has assisted small and medium businesses across New England to achieve their goals with the use of technology through their NOAH services.
Bob DeLisa has always held an entrepreneurial spirit, having come from a family of self-starters and then going on to study entrepreneurship in college. He began a career after school, during the “PC and Internet Revolution”, as a systems administrator for several large companies where he gained expertise in the IT field. He transitioned into a senior engineering role at a small IT consulting firm, but still held onto the dream of starting his own business.
At the time, in the early ‘90s, the company Bob worked for started to transition into a national firm through acquisition, and Bob realized that this was his opportunity to break away and pursue his entrepreneurial goal. Through his IT and business experience, he recognized a gap in the market for a provider with an unbiased view of technology vendors. He reached out to partners that could help him offer dynamic, comprehensive services that could be tailored to each unique business. This was the beginning of Cooperative Systems.
Since its conception, Cooperative Systems has grown organically and matured, building its customer base and enhancing its quality, breadth of offerings, and its team’s depth and expertise along the way. Bob grew his leadership team with the addition of Scott Spatz in 2001 and Steve Martocchio in 2006, which propelled the company’s productivity and growth to where it is today. Cooperative Systems has grown its service radius on this path as well, which led to the opening of a service office in the Greater Boston Area and supporting customers from Maine to Florida.
Cooperative Systems’ approach to IT used to be reactive. Before 2006, the company operated as a break-fix provider like most other IT companies at that time. This model meant that customers would call when something wasn’t working and a technician would be sent out to fix things. The Cooperative Systems leadership team realized that there was a great opportunity out there for much better service that offered preventative network and hardware maintenance, faster response, up-to-the-minute asset inventory, and focus on long-term partnerships with clients to garner more satisfaction from Cooperative Systems services.
In 2006 the leadership team sat down to map out this new model for service delivery, and it was then that Network Observation and Health (NOAH) was born. NOAH flipped the break-fix model on its head by focusing on proactive system monitoring and maintenance. Cooperative Systems could focus on preventing problems from occurring, minimizing downtime and maximizing efficiency for their clients. Since then, Cooperative Systems has continually developed the NOAH suite of services, including but not limited to: Ticketing and a customer portal; comprehensive cloud solutions, VoIP and unified communications, advanced security by way of encryption, SIEM, multi-factor authentication, and data loss prevention; security awareness training; disaster recovery services including redundant internet and backup; customer-specific automation; technology business reviews; e-signature services; and DNS management.
Today Cooperative Systems’ NOAH platform monitors and maintains the environment of over 4,000 users with its next-generation multi-layered blend of solutions and services.